Workflow Documentation Specialist
Chapel Hill, NC
Full Time
Experienced
About The Role
Brighton Health Plan Solutions (BHPS) is seeking a Documentation Specialist, responsible for developing and maintaining training materials, and collaborating with other documentation specialists, and trainers on process workflows. We are looking for a motivated candidate to maintain approved content for the Training, Learning & Development department, and their partners. The Documentation Specialist is a self-starter who can manage multiple documents at once, excels in delivering exemplary materials, and possesses experience in creating comprehensive workflow and process documents to support the training, learning, and development team.
This is a remote role.
Primary Responsibilities
Essential Qualifications
About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
DEI Purpose Statement
At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
*We are an Equal Opportunity Employer
Brighton Health Plan Solutions (BHPS) is seeking a Documentation Specialist, responsible for developing and maintaining training materials, and collaborating with other documentation specialists, and trainers on process workflows. We are looking for a motivated candidate to maintain approved content for the Training, Learning & Development department, and their partners. The Documentation Specialist is a self-starter who can manage multiple documents at once, excels in delivering exemplary materials, and possesses experience in creating comprehensive workflow and process documents to support the training, learning, and development team.
This is a remote role.
Primary Responsibilities
- Develops and maintains workflow and process documents for training and operational departments.
- Update, maintain, and inventory documentation of policies, procedures, and workflows.
- Develop collaborative relationships with business line management, subject matter experts, and other learning staff to understand departmental processes and business tools in use.
- Assist to develop and maintain content loaded to the LMS and document repository where needed.
- Comply with all guidelines established by regulatory agencies, where applicable and defined department policies including other duties assigned by the manager and/or supervisor.
Essential Qualifications
- Bachelor’s degree required.
- Minimum 3 years of content development experience.
- Documentation design in healthcare, TPA, or health insurance setting preferred.
- Excellent writing and analytical skills. Must be detail-oriented and produce high-quality work.
- Professional written skills.
- Experience with creating training content, end-user documentation, and process documents.
- Flexibility in an environment with competing priorities and a fast-paced culture.
- Superior time management skills with the ability to handle multiple tasks and projects at one time and meet targeted completion dates.
- Ability to work independently.
- Must be able to manage tasks effectively.
About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
DEI Purpose Statement
At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
*We are an Equal Opportunity Employer
Apply for this position
Required*